In the age of rapid digital transformation, Zoom has become a ubiquitous platform, adored by both individuals and corporations. It has seamlessly bridged the gaps in communication. Zoom adoption surges to its user-friendly interface and the accessibility of generous free licenses. The Zoom adoption surge during and post-Covid was nothing short of spectacular.
Yet, there’s more to Zoom than meets the eye. Is it merely a video conferencing tool, or does it offer a broader spectrum of utility? Is Zoom a fit for enterprises, especially when companies have existing investments in Microsoft Teams licenses or Cisco Telephony platforms? These are just a few questions we’ll explore in our forthcoming Zoom-focused blog posts.
My mission is to unravel the true potential and solutions that Zoom brings to the digital realm. This inaugural blog post aims to provide a comprehensive overview of Zoom’s offerings. Prepare to embark on a journey that will redefine your perception of Zoom, as we unveil a world of possibilities and benefits, one step at a time.
In this blog, I will cover
- Zoom Meetings
- Zoom Rooms
- Workplace Reservation
- Zoom Phone
- Zoom Teams Chat
- Zoom Whiteboard
- Zoom Events
- Zoom Contact Center
- Zoom Security
- Zoom WorkVivo
- Zoom Productivity Suite
- Zoom Node
- Zoom Developer
But before we dive in, let’s begin by taking a sneak peek at the complete Zoom portfolio in the image below. It’s the first step on our exciting voyage into the world of Zoom’s capabilities.
Fasten your seatbelts, for we are about to explore the extensive Zoom landscape, where every key unlocks new opportunities for seamless communication and collaboration.
| Zoom One | Zoom Phone Zoom Meetings Zoom Team Chat Zoom Whiteboard Zoom Events & Sessions Zoom Webinar Zoom Mail & Calendar Zoom Scheduler Zoom Docs Zoom Whiteboard Zoom Clips Zoom Notes | AI Companion Smart Recording | Zoom Security (Customer managed key) included in zoom one enterprises bundles |
|---|---|---|---|
| Zoom Spaces | Digital Signage Zoom Rooms Workspace Reservation | AI Noise Cancellation Studio Effects Smart Gallery Translations and Avatars | 23% Lower TCO for Zoom Rooms as compared to others |
| Zoom Contact Center | Virtual Agent Contact Center QM and WFM | AI Intent Detection. AI Agent Assist Sentiment & Engagement Scoring | 68% interactions solved using virtual agent and no human |
| Zoom AI | Zoom Revenue Accelerator | AI | 70% faster time to close for Sales using Zoom |
| Zoom Developers | Apps, API’s, SDK’s & Marketplace | AI | |
| Employee Experience | WorkVivo | AI |
Zoom is a Pure UCaaS/ CCaaS Workplace Experience Platform provider provider unlike any other in the market today.
Here is a video showcasing all that is built and integrated under a single pane of glass with a unified client interface.
Zoom has moved from a killer app to a full blown platform company stitching together different modalities of communication with a single pane of glass for both administrators and end users.
Srini Kilambi, GSI Technical BD Architect
Zoom has created a seamless integration between it’s products and overlaid AI and Security within the entire fabric of its DNA.
Our guiding principles remain the following “Driving impact with intelligence”; “Making teamwork more meaningful”; “Strengthening customer relationships”; “Enabling seamless workflows” and we ensure that within every product within our portfolio those guiding principles are maintained to provide limitless human connections.
Next, Let’s explore each solution briefly.
Capability 1: Zoom Meetings
In the ever-evolving world of virtual meetings and communication, Zoom stands out as a formidable player, offering an exceptional experience that transcends the limits of your device and network. Let’s dive into the exciting realm of Zoom’s capabilities and features, making it the go-to choice for all your virtual meeting needs.
Exceptional Quality
Zoom sets the standard for quality, delivering HD video and reliable audio that you can count on. The platform is meticulously designed to meet the demanding requirements of video communication, ensuring optimal performance on every device and with any available bandwidth. Regardless of whether you’re using a smartphone, computer, camera, or microphone, Zoom guarantees the best possible experience.
Capabilities
Zoom’s capabilities are designed to make your virtual meetings efficient and effective. Here’s a glimpse of what Zoom has in store for you:
– Quick Adoption: Get started, join, collaborate, and schedule meetings seamlessly across any device. Zoom simplifies the process, making virtual meetings accessible to all.
– Join Anywhere, on any Device: Zoom lets you join meetings from wherever you are, using any device you prefer. The flexibility is unparalleled.
– Powerful Virtual Meeting Security: Your virtual meetings are safeguarded with features like encryption, role-based security, passcode protection, waiting rooms, and more. Enjoy disruption-free and secure discussions.
– Easy Screen Sharing in Virtual Meetings: Share your screen effortlessly during meetings, enhancing collaboration and understanding.
Features
Zoom’s array of features extends far beyond standard video conferencing. Here’s a taste of what you can expect:
– Meetings with Team Chat: Keep your conversations and meetings in one place with built-in team chat.
– HD Audio and Video: Experience meetings in full clarity with high-definition audio and video.
– Smart Recording with AI Companion: Zoom introduces smart recording with AI, offering highlights, sentiment analysis, filler word detection, talk ratio analysis, smart chapters, summaries, and next steps.
– Meeting Summary with AI Companion: Capture meeting summaries with an AI companion, eliminating the need for manual recording.
– AI Integration: Leverage AI with Zoom’s hosted models or federated models to enhance your meetings further.
– Meeting Queries with AI Companion: Stay organized with AI companion assistance for catch-up, next steps, and mentions.
– Transcription and Translation: Zoom offers transcription and translation services, complete with profanity detection filters.
– Audio Signature and Watermark: Ensure your meetings’ authenticity and security with audio signatures and watermarks.
– Follow User Policies: Zoom helps you adhere to user policies, creating a safe and professional meeting environment.
– Collaboration Tools: Annotate, share your screen, utilize a whiteboard, and more to boost collaboration.
– Create Polls/Surveys: Engage your participants with easy-to-create polls and surveys.
– Breakout Rooms: Enhance interactivity with breakout rooms for smaller group discussions.
– LTI Integrations: Seamlessly integrate Zoom with your Learning Tools Interoperability (LTI) tools for educational settings.
– Camera-Ready Appearance Touch-Up: Zoom ensures you look your best with adjustable appearance touch-up features.
– Immersive View: Make your virtual meetings engaging with the immersive view feature.
– Auto-Generated, Searchable Transcripts: Focus on your meetings while Zoom takes care of note-taking with auto-generated, searchable transcripts.
– Virtual Backgrounds: Customize your background with the image of your choice (iPhone 8+ required).
– Safe Driving Mode and Apple CarPlay: For iPhone users, Zoom offers safe driving mode and Apple CarPlay integration for on-the-go meetings.
– Dial-In Options: Connect seamlessly with free VoIP and toll-based dial-in access to over 55 countries. Zoom also offers global toll-free and call-out options, along with dedicated dial-in numbers for various countries.
Are you ready to take your meetings to the next level? Zoom’s exceptional quality, capabilities, and features ensure that your virtual meetings are efficient, engaging, and secure. Say goodbye to traditional meetings and embrace the future of communication with Zoom. Your virtual meetings will never be the same again! Explore Zoom’s pricing and unlock a world of possibilities.
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Capability 2: Zoom Spaces/ Rooms Overview
In today’s fast-paced world, seamless communication and collaboration are paramount for success. Zoom understands this, and their innovative Zoom Rooms solution takes enterprise-grade video communications to every meeting space. But don’t let the term “enterprise-grade” scare you off; Zoom Rooms simplifies the complex, ensuring that your meetings are efficient and effective.
Capabilities
Zoom Rooms is a versatile software-based meeting room system, compatible with a range of consumer-grade and professional-grade hardware appliances. This means you can transform any meeting space into a high-quality video communication hub, without the headache of enterprise-level complexity.
Features
– Digital Signage: Keep your team informed and engaged with digital signage. Display announcements and live-stream select events, making it easier than ever to communicate across your organization.
– Virtual Receptionist: Create a welcoming and efficient experience for guests using virtual receptionist to greet and guide visitors.
– Smart Gallery: Elevate your presentations with a smart gallery feature, ensuring that your content is showcased flawlessly.
– Zoom Rooms Mobile Device Control: Take control of your meetings right from your mobile device. Zoom Rooms offers mobile device control for added convenience.
– Scheduling Display: Quickly check room availability and seamlessly reserve meeting spaces. The scheduling display feature simplifies the booking process.
– Zoom Rooms using Voice Commands & Touch: Control Zoom Rooms with ease using voice commands and touch, streamlining the meeting experience.
– Zoom Rooms Centralized Management: Manage your meeting spaces efficiently with centralized management tools, allowing you to monitor and configure settings from a single dashboard.
– Microsoft Direct Join: Easily integrate with Microsoft systems to ensure a smooth and hassle-free meeting experience.
– CRC and SIP Guest Join: Extend a warm welcome to external participants by allowing them to join your Zoom meetings via SIP for seamless collaboration.
Benefits of Zoom Rooms
Now that we’ve explored the capabilities and features, let’s dive into the benefits Zoom Rooms brings to your organization:
– HD Video and Audio: Enjoy high-quality video, audio, and web conferencing in any sized room. Whether you’re using enterprise-grade appliances or off-the-shelf hardware, Zoom Rooms ensures your communication is top-notch.
– Wireless Sharing: Share content wirelessly from your laptop or mobile device, and use direct share for one-click sharing, making your presentations more dynamic and engaging.
– One-Touch to Meet or Reserve Room: Start instant meetings or seamlessly integrate with your calendaring system. You can even book nearby spaces conveniently from a floorplan view.
– Enterprise Remote Management
– Streamline management with a dashboard and alerts.
– Group rooms by location or type for IT assignment.
– Manage updates for firmware and software on common platforms through a single view.
– Leverage powerful platform APIs to enhance your meeting rooms further.
– Free Value-Add Services
Zoom Rooms offers additional value with
– Digital signage for announcements and live-streaming events
– Scheduling displays for immediate room availability information and bookings, even in non-Zoom Rooms spaces.
– WorkPlace Reservation (Zoom One Enterprise bundles)
Capability 3: Workplace Reservation
Workspace Reservation is an innovative solution that enables your teams to reserve flexible workspaces ahead of time or when they arrive to the office. This can be an open desk or a workspace personalized with a Zoom device. This easy-to-use and manage solution will modernize your workspaces.
– Easily accessible through a browser or the Zoom Desktop App
– Access a data-rich dashboard
– Customizable questionnaires for users
– Personalized desk suggestions using AI
All Zoom Rooms can have up to three screens, calendar integration, and wireless screen sharing.
Ready to Elevate Your Meetings?
Zoom Rooms is your ticket to an enhanced meeting experience. With its exceptional features, capabilities, and benefits, it’s time to take your meeting spaces to new heights. Want to see more? Check out the video links provided to delve deeper into the world of Zoom Rooms, and get ready to transform the way you collaborate and communicate. Your meetings will never be the same again!
Listen in to this video for more details.
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Capability 4 : Zoom Phone
Fun Fact: Zoom Phone reaches 6 Million+ seats.
In the ever-evolving landscape of business communications, Zoom has consistently pushed the boundaries of what’s possible. Since the launch of Zoom Phone in 2019, they’ve made it their mission to create a phone solution that caters to the diverse needs of businesses, both small and multinational. With a focus on simplicity, advanced capabilities, and an unwavering commitment to innovation, Zoom Phone has become a game-changer in the world of voice and video communications.
Zoom Phone Capabilities
Zoom Phone is designed to empower organizations of all sizes with a range of capabilities that redefine the way we communicate. Here’s a glimpse of what Zoom Phone can do for your business:
– Simplified Management: With a centralized admin portal, Zoom Phone streamlines the management of voice and video communications. Say goodbye to complexity and hello to efficiency.
– Business Continuity: Zoom Phone ensures your business remains operational with features like call forwarding, call transfer, call holding, call parking, and call recording. Need to take a call to the next level? You can seamlessly elevate a Zoom Phone call to a full-fledged Zoom Meeting.
– Enhanced Safety and Security: Safety is paramount, and Zoom Phone takes it seriously. With features like Nomadic E911, internal safety team alerts when dialing 911, and dashboard metrics for emergency location tracking, Zoom Phone ensures on-premises safety and security.
– Improved Productivity: Zoom Phone integrates seamlessly with essential business applications such as Salesforce, Microsoft Teams, and Google G-Suite. Moreover, it provides call center integrations with Five9, Genesys, InContact, Talkdesk, and Twilio, enhancing productivity and streamlining workflows.
What is Zoom Phone?
Zoom Phone is a comprehensive cloud phone system built on the Zoom platform. Whether you’re making calls from a traditional desk phone, a mobile device, or a desktop computer, Zoom Phone delivers reliability and ease of use. For a closer look at what Zoom Phone has to offer, check out this informative video: Zoom Phone in Action.
Features
Zoom Phone isn’t just another phone system; it’s a powerhouse of features designed to meet the demands of modern businesses:
– Global Phone Coverage: Zoom Phone ensures global reach, making communication a breeze across borders.
– Advanced Encryption: Security is paramount. Zoom Phone uses standards-based SIP over TLS1.2 and the Advanced Encryption Standard (AES) 256-bit GCM for secure calling.
– Trusted Architecture: With native calling available in 47 countries, Zoom Phone is a trusted partner for businesses worldwide. https://explore.zoom.us/en/phonenumber/
– Unlimited Call Recording: Record both internal and external calls without limitations.
– Analytics: Zoom Phone offers robust analytics using the Power Pack for valuable insights.
– Calling Policies: Define inbound and outbound calling policies to align with your business requirements.
– Native Call Transcription: Transcribe your calls effortlessly, turning conversations into valuable insights.
– Video Voicemail: Never miss an important message with video voicemail included.
– SPAM/STIR(SHAKEN) Support: Combat threat calls and ensure your communication is secure.
– Carrier Solutions: Zoom Phone offers a Bring Your Own Carrier Solution using Session Border Controllers (SBC) or provider exchange.
– On-Premises Survivability: With Zoom Node, ensure business continuity even in on-premises scenarios.
– Zoom Phone DRaaS and Teams app integration: Zoom Phone integrates seamlessly with Microsoft Teams, providing a holistic solution for your communication needs. (https://agarwalronak.com/new-and-awesome-zoom-and-microsoft-teams-integration/)
Zoom Phone: Innovation at its Core
Zoom Phone isn’t just about meeting today’s needs; it’s about preparing for the future. With a track record of rapid innovation and a growing list of features, Zoom Phone is well-equipped to meet any business requirement. It seamlessly integrates with top business applications, contact center partners, and hardware providers, ensuring that communication always happens in context.
Moreover, Zoom Phone offers a robust set of APIs, allowing businesses to create customized solutions that seamlessly integrate phone calls into their workflow. For example, the Smart Embed feature enables you to make and receive calls within your existing processes, offering a truly unified experience.
Zoom Phone isn’t just a phone system; it’s a catalyst for transforming the way businesses communicate. Embrace the power of Zoom Phone, and unlock a world of possibilities that will elevate your communication to new heights. Your business deserves nothing less!
https://developers.zoom.us/docs/zoom-phone/smart-embed-guide/
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Capability 5: Zoom Teams Chat
Zoom Team Chat, a part of the Zoom communication platform, is a feature-packed solution that seamlessly anchors your communication across meetings, phone, rooms, and webinars. It’s a dynamic tool that takes collaboration to new heights, allowing for external collaboration and integrations with third-party applications. Let’s dive into the capabilities and features that make Zoom Team Chat a game-changer.
Zoom Team Chat Capabilities
Zoom Team Chat is designed to empower your team with a host of capabilities that redefine the way you collaborate. Here’s what Zoom Team Chat can do for your organization:
– Open Platform: Zoom Team Chat is an open platform, providing the flexibility for external collaboration and seamless integrations with third-party applications. It ensures that your communication and collaboration are not confined to silos.
– Ease of Management: Just like the rest of Zoom’s product line, Team Chat is easy to manage and deploy. It offers centralized remote deployments, ongoing management, and an intuitive interface that encourages user adoption. Say goodbye to complex administration and hello to efficiency.
Zoom Team Chat Features
Zoom Team Chat isn’t just a communication tool; it’s a hub for collaboration that’s packed with features to make your workflow more efficient:
– Integrated with Zoom Meetings: Seamlessly transition from meetings to chat and vice versa, ensuring that your communication flows naturally.
– Cost-Free Inclusion: Zoom Team Chat is included at no extra cost with your Zoom subscription, making it an accessible and valuable addition to your communication toolbox.
– Continuous Meeting Chat: Keep your discussions in sync with Zoom Meetings. Chat is continuous, ensuring that important conversations are captured.
– Mention Groups and Folders: Streamline your communication with mention groups and folders, allowing you to organize and categorize conversations.
– DLP Integration: Prioritize data security with Data Loss Prevention (DLP) integration, ensuring that sensitive information remains protected.
– Integration with Microsoft Tools: Zoom Team Chat integrates seamlessly with Microsoft tools like OneDrive and SharePoint, as well as Google Drive, Box, and Dropbox for easy sharing and co-editing.
– Zoom Huddles: Create virtual co-working spaces called Zoom Huddles right from Team Chat, facilitating collaboration among your team.
– Whiteboard Collaboration: Foster creativity with the ability to create a whiteboard and quickly share it within a Team Chat channel to continue collaboration.
– Email Integration: Keep everyone in the loop by sending emails directly into Zoom Team Chat, providing context and visibility.
– Bot Creation: Zoom Team Chat supports the creation of bots, allowing you to integrate workflow solutions and automate processes, enhancing efficiency and productivity.
Embrace Collaboration at Its Best
Zoom Team Chat is more than just a chat tool; it’s a catalyst for elevating your team’s collaboration. With features that seamlessly integrate with your existing tools and workflows, it ensures that your team remains connected and productive. Whether you’re transitioning from meetings to chat, organizing conversations, or automating tasks with bots, Zoom Team Chat is your go-to solution.
Experience the power of Zoom Team Chat and unlock a world of possibilities that will transform the way you collaborate. It’s time to take your communication to the next level and embrace collaboration at its best. Your team deserves nothing less!
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Capability 6: Zoom Whiteboard: A Game Changer
Capabilities
Zoom Whiteboards are more than just digital boards; they are a testament to Zoom’s commitment to redefining the way we collaborate. Here’s what makes them truly remarkable:
– Universal Compatibility: Zoom Whiteboards are designed to work across all supported Zoom hardware platforms. Whether you’re using a laptop, tablet, or a full-fledged Zoom Room for Touch, you can tap into the creative potential of Zoom Whiteboards.
– Seamless Integration: Zoom Whiteboards seamlessly integrate with Zoom’s existing platform, making it easy for everyday Zoom users to access this powerful tool. The familiar interface ensures a smooth transition into the world of whiteboarding.
– AI Companion: What truly sets Zoom Whiteboards apart is the built-in AI companion. This intelligent addition takes your collaborative efforts to the next level. It’s like having a virtual assistant at your side, enhancing your brainstorming sessions and transforming your ideas into reality.
The Power of AI Companion
The true magic of Zoom Whiteboards lies in the AI companion. Imagine having a virtual collaborator that can understand your ideas and enhance them in real-time. The AI companion can assist with drawing shapes, converting your handwritten text into digital text, and even providing suggestions to refine your content.
This dynamic AI companion doesn’t just listen; it actively participates in the creative process. It’s like having a real-time brainstorming partner, and it’s a game-changer for ideation sessions.
Features
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Capability 7: Zoom Events
Zoom Events differentiator is that it can host hybrid events, easily and fully customizable.
In today’s digital age, virtual events have become the norm, opening up a world of possibilities for businesses, organizations, and individuals looking to connect with their audiences. Zoom Events is your all-in-one event management solution, designed to simplify the process of hosting and managing virtual events, whether it’s a one-day seminar or a five-day conference. This comprehensive platform offers everything you need to create, promote, and report on your virtual events.
Zoom has a solution for every type of event, whether it’s a one-day seminar or a five-day conference.
Zoom Events is of 3 types:
– Zoom Webinars
– Zoom Sessions
– Zoom Events
Capabilities
Zoom Webinars is a one-to-many broadcast platform that allows you to connect with large audiences and share video, audio, and content. Connect with large audiences from anywhere in the world and from any device using Zoom Webinars. Scale up to 100,000 people including 100+ interactive video panellists without sacrificing audio and video quality. Zoom Webinars can be purchased as an annual or monthly subscription only, and allow for a single host. With a customizable setup, registration, and live streaming, you can broaden your reach with internal and external audiences.
Zoom Sessions is a single-session event management platform that allows you to host a single Zoom Meeting or Zoom Webinar within the Zoom Events platform. Choose Zoom Sessions if you work with a team to host meetings or webinars. This is a great product for marketing and internal communications teams that want the ability to host video on-demand and live sessions in a single place. The platform provides robust registration and ticketing, event analytics, customizable emails, and event branding along with an event directory for organizers to collaborate and host content. Zoom Sessions can be purchased as an annual subscription or on a pay-per-attendee basis.
Zoom Events is an all-in-one event management platform that allows you to host multi-session, multi-day events including concurrent sessions. Choose Zoom Events if you work in a team to host events spanning multiple sessions or days and would like to include attendee networking or sponsorships as part of your event. This is a great product for conferences, sales kick-offs and interactive hybrid events. The platform provides Event Lobby, robust Registration and ticketing analytics, Customizable Emails and Event Branding. Zoom Events also includes Simulive, Backstage, Production Studio, Free and Paid Ticketing, Multiple Authentication Methods.
Let’s look at some use cases which will help you decide between Zoom Webinar or Zoom Sessions
– Zoom Webinar – All Hands, Earnings Call, Trainings, Town Halls
– Zoom Sessions – Product Demos, Fireside Chats, Networking sessions, Thought Leadership series, Advisory boards, Hybrid events
Some Sample snapshots for difference between Webinar and Sessions.
Webinar
Webinar Registration Page
Webinar Branding
CSV report
Sessions & Events
Sessions & Events Registration Page
Production Studio
Reporting Dashboard for Sessions
Zoom Expo
Features
– HubSpot & Salesforce Integration – Convert Event Attendees into Sales Leads
– Production Studio – Customize layouts for webinars
– Email Builder – Create custom email content for invitations, reminders and post event communications
– Stream live stream to YouTube and other social media platforms
– Simulive – You are able to create a live look and feel for recorded webinars using this feature.
– Xtag Integration – Add the XTag App for Zoom to offer check-in and badge printing for in-person attendees
– Mobile App – Join events on your mobile app
– Zoom Mesh – Able to set the bandwidth for individual locations to monitor Mesh behaviour
– Localization – Japanese, German, & French
– Registration-less Join for Multi Session events
Zoom Events differentiator is that it can host hybrid events, easily and fully customizable.
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Roles in Webinar
https://support.zoom.us/hc/en-us/articles/360000252726
Livestream
https://support.zoom.us/hc/en-us/articles/360061536331-Enabling-Allow-livestreaming-of-webinars
https://support.zoom.us/hc/en-us/articles/360034919791-Translating-your-meeting-or-webinar
Webinar License
https://zoom.us/pricing/events
What is Zoom Webinar?
https://explore.zoom.us/en/products/webinar/
Zoom Webinar
https://support.zoom.us/hc/en-us/categories/4414457032973-Zoom-Webinars-Support
Zoom Sessions
https://support.zoom.us/hc/en-us/sections/12197599200141-Zoom-Sessions-Support
Zoom Events
https://support.zoom.us/hc/en-us/categories/4415032574861-Zoom-Events-Support
Your Ultimate Guide to Planning & Hosting Virtual Events
https://www.zoom.com/en/products/event-platform/resources/virtual-events-guide/
Capability 8: Zoom Contact Center
Capabilities
Zoom Contact Center is a video-first omnichannel contact center-as-a-service (CCaaS) that uniquely combines unified communication with customer experience, empowering businesses to engage with their customers the way they want and as naturally and efficiently as they do with colleagues on the easy-to-use Zoom platform.
Features
Zoom Contact Center (ZCC) is an omnichannel contact center solution optimized for video and integrated into the trusted Zoom platform.
– Support for Voice/Chat/SMS/Email/Video as channels of communication. Escalation to Video from chat/SMS/Voice Built in without third party plug-in
– Integrations with CRM such as Salesforce/MS Dynamics/Service Now/Zendesk and open API to integrate with several backend systems
– ContactCenterNativeNumbercoverage https://explore.zoom.us/en/products/contactcenter/features/global-coverage/
– Intelligent Routing with skills based and routing profiles
– Virtual Agent with hand off to Zoom Contact Center agent with escalation to video including robust integrations to a multitude of ITSM/CSM systems like Salesforce, Service Now, Zendesk. Intercom, Georgias and API integrations to create tickets, chat with back off using these tools
– Low code/No code Virtual Agent with intent recognition and knowledge base integrations including multi language
– Consumer authentication for Virtual Agent
– Multi-Level and Multi language IVR with speech built in at no cost
– Courtesy call back
– Video Routing & Queueing
– Built in Surveys
– Call Recording with 5 GB included in the licensing bundles
– Single Application (UC & CC)
– Live & Historical Reporting
– Wallboards with built in feature to send to Signage
– Progressive Outbound Dialer
– Expert Assist
– Quality and Workforce Management (Native and Integrations with Partners)
Product view:
Capability 9: Zoom Security
Prevent: Help safeguard your sessions before they start. Use Waiting Rooms, Passcodes, and Authentication (verified login).
Act: Know your essential in-meeting security options, and use them when necessary: Lock the Meeting, Remove a Participant, or Suspend Participant Activities.
Report: Report suspected inappropriate or abusive behaviour to Zoom’s Trust and Security team.
Biggest Security Differentiator because of Customer managed key feature. This is also included in zoom one enterprises bundles. This feature allows customers to have their own security keys and not even share with Zoom. Extremely crucial feature for Banking customers extending to AI features provided by Zoom
Product view
https://explore.zoom.us/en/trust/
Waiting room, Apply a passcode, Require authentication to join
https://explore.zoom.us/en/trust/security/
https://www.zoom.com/en/trust/legal-compliance/#certifications
Capability 10: WorkVivo
Workvivo is an employee experience platform (EXP) that simplifies internal communication and drives employee engagement. It brings towards the best of Front Line worker technologies, employee engagement, Intranet and Internal Communications all in one platform
Features:
Communications
– Personalised Activity Feed
– News Articles, Podcasts, Newsletters
– Featured and Pinned Content
– Live-Streaming, Campaigns
– Scheduled Posts, Push Notifications
– Read & Acknowledge, Article Approval, Content Expiration
– Auto-Translate to 90 Languages
Security
– Single Sign-On, ISO 27001, SOC 2
– Access Control Oversight
– Powered by Amazon Web Services (AWS)
Engagement
– Peer Recognition, Employee Insights
– Community Spaces, Q&A, Polls, Surveys, Awards,Badges/Gamification
– Events, Organizational Goals and Values, Media Gallery, Emoji Reactions
Analytics & Insights
– Employee Analytics, Governance Analytics, Content Analytics
– Platform Usage Analytics
Add-Ons
– Chat, Advanced Analytics, Workvivo TV (Digital Signage)
Digital Workplace
– Custom Widgets, App Launcher, Pages/Knowledge Base, Document Storage
– People Directory & Org Chart, Search
– Customizable Mega Menu
– SSO / Provisioning, External Contributor Login, API Framework
– HR Integrations (Workday, Merge.dev, etc.), Platform Integrations (Zoom, ServiceNow, etc.), Productivity Integrations (Google, Microsoft 365, etc.)
– Mobile and Desktop App
Enterprise Features
– Dedicated Account Manager, Enhanced Support and SLA’s
– Branding and Customization Options, Custom-Built Reports
Product Page:
Capability 11: Zoom Mail & Calendar
Zoomtopia 2022, there was a major announcement on introducing Zoom Mail and Calendar Service.
Zoom Mail and Calendar include:
Zoom Mail Client: Integrate your existing 3rd party emails accounts from Microsoft 365 or Gmail etc in the Zoom Mail client for easy access. The email experience in the Zoom app is designed to bring all communication into Zoom via popular email services, plus Meetings, Phone, Whiteboard, and Team Chat.
Zoom Calendar Client: Integrate your existing 3rd party emails accounts from Microsoft 365 or Gmail etc in the Zoom Mail client for easy access. The calendar experience in the Zoom app, which connects scheduling workflows from popular calendar services to Zoom Meetings, Phone, and Team Chat.
The Zoom Mail and Calendar Clients will let any Zoom user — free or paid — access their existing email accounts from popular third-party email services directly in the Zoom desktop app
Zoom users can link their existing third-party email accounts to access them in Zoom today through the Zoom Mail Client and Calendar Client.
In addition to the Zoom Mail and Calendar Clients, Zoom announced Zoom Mail Service and Calendar Service.
Zoom Mail Service: Zoom-hosted email designed for enhanced privacy.
– Seamless integration within the Zoom app
– End-to-end-encrypted email by default for messages sent directly between active Zoom Mail Service users
– 15 GB of email storage for Zoom Pro or Zoom United, 100 GB for Zoom One Business and 1 TB for Business Plus or higher
Zoom Calendar Service: Zoom-hosted calendar, allowing teams to schedule and follow up on meetings.
– Seamless integration within the Zoom app
– Appointment booking feature for invitees to select from available times
– A unified calendar experience for scheduling meetings, accessing recordings, and notes and attachments
Zoom Mail Service is designed for businesses without dedicated IT resources who also have a need for enhanced privacy in their business communications, such as law firms or any business needing to share private information within their team.
Capability 12 Zoom Productivity Suite (Docs, Notes, Clips, Scheduler)
Did you Know Zoom has a slew of Productivity tools just like Microsoft Office.
Let me explain few below. The most important thing that I have realized is that, Zoom productivity suite is tightly integrated with Zoom Client and feels one when compared to Microsoft office in MS Teams.
Zoom Docs can be used for documentation, wikis, delegating tasks, work management, and more. Its easy-to-use design adapts to your needs, integrating with Zoom and third-party apps to help you easily create, collaborate, manage projects, and stay organized.
Zoom Docs is modular, easy to use, and adaptable, and integrates with Zoom and third-party apps, making it easy for teams and individuals to create, collaborate, manage projects, and stay organized.
Zoom Docs is expected to be generally available in 2024.
Zoom Clips offers a convenient solution for capturing both your video and screen content, allowing you to share the recordings with others effortlessly and quickly. Recipients comment and react to your Clip to keep the conversation going.
Zoom Basic Users will have Clips basic that will include up to 5 clips and not to exceed 2 minutes in length. All other plans will include unlimited clips and unlimited duration with advanced features planned like analytics
Zoom Scheduler makes it easier to share your availability and book appointments with people outside your organization. It works seamlessly with Zoom Meetings and Zoom Mail and Calendar, and integrates with Google and Microsoft 365. Scheduler is included in Business Plus and Enterprise Zoom One Plans or can be added to other plans
Zoom Notes allows users to collaborate before, during, and after meetings to help drive productivity and alignment
Zoom Notes provides users with a dedicated, built-in note-taking app, which allows users to quickly capture thoughts, action items, and more from within a Zoom Meeting. In addition, Notes can be used collaboratively with other participants in a meeting, as well as shared with other users outside of meetings. Notes is included in all plans including Basic with same set of features
Product Pages:
https://blog.zoom.us/zoom-docs-ai-powered-adaptive-workspace/
https://blog.zoom.us/what-matters-most-implementing-ai-companion/
Zoom introduces Zoom Docs, expands platform for next-generation flexible collaboration
https://support.zoom.us/hc/en-us/articles/17537207179917-Zoom-Clips-user-guide
https://www.zoom.com/en/products/appointment-scheduler/
Zoom introduces Notes
Capability 13 Zoom Node
Zoom Node is an on prem solution to run local Zoom Services. It is connected and fully managed by the Zoom Cloud. It is different from On Prem Meeting Connector, Virtual Room Connector etc) as Zoom Node can support up to 4 service modules.
Zoom Node is a secure unified platform for cloud hybrid services allowing for rapid deployment and hosting of Zoom workloads (Modules) with the following features:
– Cloud-driven deployment, management, reporting, and troubleshooting framework designed to improve workload management, support, and troubleshooting efficiency.
– Modular design allows organizations to deploy only the services they need, as well as scale services as quickly as needed.
– An extensible environment allowing for expedited development and deployment of current and future Zoom on-prem and hybrid services
– Centralized automated reporting, logging, troubleshooting, and software update framework.
– Unified hybrid cloud platform to operate Zoom Hybrid workloads/service modules such as Phone Hybrid service, as well as other services such as meeting and/or chat service.
– Every Zoom Node is assigned up to 4 Zoom service modules. After selecting the service for a node, the Zoom Node Platform pushes the chosen service module configuration from Zoom’s cloud to the device and installs it automatically. Once installation is complete, the Node endpoint is ready for use with its designated hybrid service.
For eg, if we are push “Zoom Phone Survivability module” to only a selected node, then it is ready for service.
The following modules/services are available with Zoom Node:
Zoom Phone Local Survivability (ZPLS)
Zoom Recording Connector module
Product Page:
https://support.zoom.us/hc/en-us/articles/8427060313869-What-is-Zoom-Node
Capability 14 : Developer
It already feels like we have covered a lot! Last but not the least, It’s important to talk about how extensible Zoom platform is. Not only Zoom has all required capabilities but is also very flexible in terms of API availability.
Zoom has the capability to:
- Build With
- Build In
- Integrate
Zoom Developer platform has:
– APIs to integrate Zoom Meetings/Phone/Spaces/Contact Center etc and popular Zoom features into your app
– SDKs to use Zoom’s core technology to build fully customizable video-based applications or embed the Zoom Meeting experience into your apps, website, platform, or service
– Zoom Apps SDK to build your apps into Zoom products
For more details, please go to page
Conclusion
In conclusion, we’ve only scratched the surface of the vast capabilities and exciting features that Zoom has to offer. There’s a whole world of possibilities waiting to be explored, and we’re just getting started.
As we continue this journey of discovery, stay tuned for more in-depth insights, tips, and expert advice on how to make the most of Zoom and its innovative solutions.
Remember, the world of technology is ever-evolving, and we’re here to keep you informed and empowered in this dynamic landscape. Thank you for joining us on this exploration of Zoom’s offerings, and we look forward to sharing more with you in the near future.
Stay connected, stay informed, and stay inspired. Until next time!
Like I said, I will be coming out with more content on Zoom.
That’s it Folks! Let me know what you think about the blog. Please post for any comments, questions. I can also be reached at LinkedIn, Twitter, Facebook.
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A enthusiast technical blogger, speaker, writer and have an interest in learning & sharing new capabilities.
I work as a Digital Workplace Consultant, with a primary focus on Microsoft Teams, Cisco Telephony, Zoom, Office 365, Azure.
Like to talk about #FutureOfCollaboration #AgileManagedServices #AI, #UCAAS #WorkplaceTransformation #HybridWorkplace #WXC #TimeManagement #Productivity
Professionally, I am an Experienced Digital Communication and Workplace Transformation Consultant.
Total Experience of over 10 years. Currently leading a UC Presales Team and based out of London, UK. Responsible for consulting EN and NN customers on:
• Continued Innovation & Automation potential by data analytics.
• Solution transformation or Platform Harmonization approach.
• Potential of transforming traditional Managed Operations to Next Gen Agile Ops.
• Helping customers understand importance of experience transformation(CX) and technology adoption.
Apart from this, I have interests in Spirituality, Finance & Investments, Physical Sports and currently based out of London, UK.
