CallRoute Product Demo and Review

Hi Everyone. This is Ronak from agarwalronak.com. Welcome to another Podcast today. We’ll be reviewing Callroute solution and I’ll be showing you a demo of the call route platform. I have a test tenant on which I’ve created this video. We will cover:

• Why choose CallRoute?
• What are the benefits of CallRoute?
• Benefits of CallRote
• Demo

Please note, this is not a sponsored video, and the views are personal.

Discover the transformative capabilities of the CallRoute solution in today’s blog. I delve into a comprehensive demo, providing an in-depth exploration of its myriad features. Gain insights into the platform’s look and feel through the eyes of its creators, as I share my hands-on experience with this cutting-edge technology.

I aim to cover every aspect, ensuring a holistic understanding of the solution. Your input is invaluable – if there are crucial elements you believe I’ve overlooked or areas you’d like to emphasize, please share your thoughts. For a deeper dive into the intricacies of the CallRoute solution, it’s essential to have access to its well-maintained documentation. I’ll include the link in the description, allowing our listeners to explore further. Let’s embark on this journey of exploration and understanding together.

Podcast Quick recap

In a recent demonstration, Ronak unveiled the powerful capabilities of the CallRoute system, placing emphasis on its intuitive user interface, robust multi-factor authentication, and seamless integration with Microsoft Teams and Azure Active Directory. Providing a detailed walkthrough, he elucidated the systematic setup and configuration process, shedding light on the integration of diverse PBX systems and underscoring the critical role of authentication for secure connections.

Ronak further spotlighted key features such as the creation of user personas, assignment of licenses, team group configurations, and call queue groups. This comprehensive overview not only highlights the system’s current functionality but also hints at its potential for expanded applications, promising exciting possibilities for future demonstrations. Stay tuned for more insights into the transformative capabilities of the CallRoute system on our technology blog.

Podcast Summary

Call Routing System Demo Presented

In an insightful demonstration, Ronak introduced the impressive capabilities of the CallRoute system, focusing on its user-friendly dashboard that offers a comprehensive overview of the last seven days’ activity and valuable insights into the average duration of successful calls. The demo underscored the system’s versatility in managing various phone number types, its robust monitoring and reporting functionalities, and the seamless assignment of administrative user roles.

Noteworthy was the system’s flexibility, demonstrated through its seamless integration with diverse carriers and services. The presentation concluded with a detailed walkthrough of the process of adding a carrier and configuring it toward the Session Border Controller (SBC). Stay tuned to this technology blog for more in-depth insights into the innovative features and functionalities of the CallRoute system.

Centralized Call Routing System Setup

In a comprehensive exploration, Ronak elucidated the intricate process of establishing and configuring a centralized call routing system, showcasing its capacity to seamlessly consolidate diverse carriers on a global scale within a singular cloud platform. Emphasizing user-friendly configurations, Ronak underscored the simplicity inherent in the setup, showcasing the platform’s versatility in integrating various PBX systems, including Microsoft Teams, Webex Calling, on-premise Call Manager, and Anywhere Physical Contact Center.

The presentation also underscored the significance of furnishing specific information crucial for authentication and connection purposes. Ronak’s insights shed light on the efficiency and flexibility of this centralized call routing system, promising a streamlined and integrated communication solution. For more in-depth discussions on advanced technology implementations, keep following our technology blog.

Microsoft Teams and Azure ID Integration

Ronak explored the seamless integration of Microsoft Teams and Azure ID, showcasing the solution’s real-time synchronization that occurred just 33 minutes prior. The presentation highlighted the system’s central role in efficiently managing phone numbers, offering insights into usage tracking, and facilitating automated number assignments. Ronak further elaborated on the solution’s unique capability to synchronize numbers across multiple carriers and its potential for manual management of number ranges.

Additionally, he underscored the reporting prowess of the solution, enabling users to generate comprehensive daily, weekly, and monthly call reports, delve into call detail records, and effectively identify and address spam calls. Ronak’s insights underscore the solution’s robust features, promising a streamlined and insightful experience for users. Stay tuned to our technology blog for more in-depth analyses of cutting-edge integrations and advancements in the tech landscape.

Product Admin Dashboard and Microsoft Teams Integration

Ronak delved into the administrative dashboard, showcasing its powerful features geared towards robust access control and the seamless configuration of multi-factor authentication. Emphasizing user-friendly functionalities, he elaborated on the system’s built-in rules and the flexibility it offers in crafting custom roles.

Ronak further shed light on the integration of Microsoft Teams with the product, guiding users on syncing their Microsoft Teams tenant effortlessly, configuring team settings, and efficiently managing user synchronization. Of notable importance was Ronak’s emphasis on user personas, underlining their pivotal role in effectively managing diverse roles within an organization. As organizations navigate the complexities of access management, our technology blog serves as a valuable resource for staying abreast of cutting-edge solutions and best practices in the tech landscape.

User Onboarding, License Management, and Team Groups

Ronak provided valuable insights into the intricacies of creating user personas within customizable policies and settings, offering a comprehensive approach applicable during the onboarding process. His discussion extended to the strategic assignment of licenses through license groups, a practice that not only optimizes costs but also provides a nuanced understanding of capacity considerations.

Ronak underscored the significance of team groups, elucidating how they streamline the automatic inclusion of users in relevant teams based on their roles, contributing to a clearer comprehension of organizational structures. Lastly, he spotlighted the utility of call queue groups, a feature facilitating the precise assignment of users to specific call queues. As organizations seek optimal user management strategies, our technology blog serves as a go-to resource for staying informed about the latest advancements and best practices in the dynamic tech landscape.

Microsoft Teams Auto Provisioning and User Settings Management

Ronak illuminated the user settings management system, underscoring the efficiency of auto provisioning in seamlessly assigning licenses, team groups, and call queue groups to users automatically. He provided a step-by-step breakdown of the automation creation process, showcasing the platform’s flexibility in assigning specific settings based on users’ office locations, employing conditions tailored for new users on Microsoft Teams.

Ronak also drew attention to the system’s integration capabilities, enabling the monitoring of activities and tasks through ServiceNow, and introduced the rebranding of Microsoft Teams auto provisioning to the succinct ‘Auto.’ Moreover, he unveiled a solution boasting global coverage, expressing the potential for expanded demonstrations pending the availability of more data. Stay tuned to our technology blog for continuous updates on innovative user management solutions and insights into the evolving tech landscape.

Podcast Details

Why CallRoute?

If you are one of those organizations, who:

1) Have a UC Heterogeneous environment and are looking to integrate different PBXs in one platform in the cloud for management purposes.

2) Use MS Teams as the primary platform or are looking to move to Teams.

3) Using multiple carriers and looking to consolidate them in one cloud platform

4) Want to define UC services for users based on their Personas.. be it assigning phone numbers to a certain set of users etc.

5) Automate MACD especially automate user provisioning in Teams.

Then Callroute is a perfect tool for you to use.

CallRoute is available in 5 regions (North America, South America, Europe, Asia, and Australia) and growing.

CallRoute can get connected to any carrier, anywhere and connects with MS Teams and other PBX’s.

Helps Automate provisioning and MACD’s on MS Teams.

24*7 support available.

What is CallRoute?

This picture sums up the CallRoute Solution. CallRoute has 3 solutions built into one.

1) Bring any carrier in one cloud portal

2) Heterogeneous PBX integration, CCaaS and SIP devices in one cloud portal

3) Manage and Automate Call routing, provisioning and phone numbers.

Recently, Callroute launched it’s new branding called “Orto”

Callroute Launch Its New Branding

Orto is a friendly face to personify the Microsoft Teams automated-provisioning solution.

Orto for Teams highlights the automation and productivity gains for your business. This sits alongside their voice offering, Callroute integrated calling, all managed within a single portal.

CallRoute Features

• Reporting
• Emergency Calling Support
• Routing Engine
• Number Management
• Resiliency and Recovery
• Callroute Administrators

Auto Provisioning

As a Teams users, you can automatically assign

1) A user persona

2) License group

3) Teams Group

4) Call Queue (only if applicable)

and configure the user. Then for bulk orders, you can just run this procedure once and be done with it. It’s so easy. If I had to do in Teams then it would taken a lot of time and would have got errors while running powershell script etc.

Features

1) Automatically synchronize Microsoft and Operator Connect numbers from Teams and group them together into ranges by type, area, and carrier.

2) Add your Direct Routing Ranges via the Callroute portal.

3) Automatically synchronize phone number assignments directly from Teams to Callroute, keeping your number database up to date.

4) Classify numbers into sub-groups using number tags making it easier to find the numbers you need.

5) Identify numbers easily by type (e.g. Voice App, or User Number).

6) Assign users a phone number directly from the Callroute portal with no scripting required.

7) Create user personas with custom Teams policies to apply to users when assigning a phone number (e.g. custom online voice routing policies, dial plans, and more).

8) Automatically assign the next free number in a range to a user.

Health

CallRoute Benefits

When you use Callroute you solve three problems with a single product:

1) Connecting your existing carriers to Microsoft Teams

2) Integrating Microsoft Teams with your existing phone systems

3) Managing your Microsoft Teams users and provisioning

Benefits include (as claimed by CallRoute):

1) Save 77% on user management costs

2) 98% Increase in first-time provisioning accuracy

3) 90% Faster than manual processes

Now let’s look at the product, Demo itself. I’ll take you through the product.

In conclusion, that wraps up today’s podcast. I’m committed to enhancing the capabilities of my call route tenant and bringing you an even more impressive demo in the future. I trust that today’s insights have provided valuable information, empowering you to make informed decisions. Stay tuned for future videos where I’ll continue to review products and create insightful demos, aiming to assist you in navigating the tech landscape with confidence. Your ongoing support is appreciated, and I look forward to sharing more knowledge with you soon. Thank you!

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